Manage Waiting List

Once people have signed up onto a Waiting List and you are ready to open up extra spots in a program, you can use this feature to offer spots.

Go to MANAGE > WAITING LIST
Find the individual you want to OFFER A SPOT.
Set an expiration date for your offer
1. This will send an email the the requesting account holder
  1. In the email they will have 2 options: ACCEPT OFFER or DECLINE OFFER
2. It will also post it on the account holders dashboard. See below.
Once an offer has been accepted or declined the state will be updated.
1. If ACCEPTED, the account holder will be directed to the registration page of the offered program.NOTE: Only the account holder will be able to register for the open spot and other accounts will not be able to register for that open spot.
2. If DECLINED, the Club Admin will be notified via email
When the offered spot has been purchased, the Club Admin can manually closed the Waiting List item with COMPLETED REGISTRATION

That's it.

For more information the different workflow transitions and states, see the table below.

Transition/State	Description
In Queue	Initial state, status after a USER make waiting list request.
Offer Spot	Club Admin can select, set an offer expiration date, and it will send email to the account holder who requested the spot (REQUESTOR). The email will contain an ACCEPT OFFER and DECLINE OFFER button for the REQUESTOR.
Accept Offer	If the offer is accepted, it will automatically add 1 spot to the program and lock it to the REQUESTOR.
Decline Offer	If the offer is declined, it will email the CLUB ADMIN email, that is set in the SETTINGS > CLUB SETTING page.
Expire Offer	If the offer is never responded to the offer will expire, the CLUB ADMIN can RESET TO QUEUE if necessary.
Confirm Registration	After an order is made, a CLUB ADMIN can manually transition the waiting list item to REGISTERED.
Revert Accepted	A CLUB ADMIN can revert an ACCEPTED OFFER if the REQUESTOR never signs up. This will remove the open spot for the REQUESTOR.
Reset to Queue	Changes back to the initial state IN QUEUE.