Manage Email and SMS Preferences (Opt-out Settings)
If a user is not receiving team communication emails, it is likely that they UNSUBSCRIBED from the emails. Here are the steps for them to add themselves back on the list:
For within their account:
- Go to top right corner, MY ACCOUNT
- Click EDIT GENERAL PROFILE
- Select/Deselect the Opt-out options for EMAIL and SMS.
- I agree to receive club communication emails
- I agree to receive club communication SMS messages
- Click SAVE
Directly from Email:
- Have user go to their last known email from your Ski Club.
NOTE: They can search their email for "notifications@skiclubpro.com" - Go to the bottom of email and click MANAGE EMAIL PREFERENCES
- Change the OPT-OUT to NO
- Click SAVE PREFERENCES
NOTE: If the user can not find a previous email, first check their household and make sure they have the correct email in there. If it is there, then contact help@skiclubpro.com and we can investigate further to restore email delivery.