Cancelling Entire Order
Cancelling an ORDER can have a lot of moving parts. The Ski Club Pro platform handles this in 3 different steps to ensure you have the flexibility to manage your unique situation. When cancelling an order, generally, 3 steps need to happen, and each one needs to be done separately.
- Cancel the ORDER
This will ONLY restock the product 1 increment if there was a limited stock and change the status of the order CANCELED - Refund PAYMENTS (or partial payments if you choose)
If you need to issue a refund, you can access the payments tab in the cancelled order and do full, partial, or no refund as you see fit.
Tutorial: https://help.skiclubpro.com/article/40-refund-a-payment - REMOVE the participant from the ROSTER
Cancelling an order will not automatically remove them from the roster of the team they are signed up for. Tutorial: https://help.skiclubpro.com/article/35-remove-participant-for-a-roster
